Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and DreamSpace Virtual Photography ("DreamSpace," "we," "us," or "our"), a company operating in the Republic of Kenya.

By using our website, booking a service, or creating an account, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use our services.

We reserve the right to update these Terms at any time. Continued use of our platform after changes are posted constitutes acceptance of the revised Terms.

DreamSpace provides the following professional services across Kenya:

360° Virtual Tours (Capture Service)

Our team visits your property with professional 360° cameras to create an immersive virtual tour. Upon completion, you receive a direct link, an HTML embed code, and a QR code. All tours are built and hosted in-house on DreamSpace's own platform.

Web Development

We design and build multi-page, branded websites with embedded virtual tours, contact forms, Google Maps integration, social media links, and client contact details. The flat service rate is KES 10,000, exclusive of domain purchase and registration costs, which are the client's responsibility.

Construction Monitoring

We conduct periodic on-site 360° scans of construction sites to document progress. Scans are organised into named projects in the client dashboard. Each scan request is treated as a separate booking.

DreamSpace reserves the right to modify, suspend, or discontinue any service at any time with reasonable notice.

You must be at least 18 years of age and have the legal capacity to enter into a binding contract under Kenyan law to use our services. By using our platform, you represent and warrant that you meet these requirements.

If you are booking on behalf of a company or organisation, you represent that you have the authority to bind that entity to these Terms.

Booking Process

Bookings are made through our online booking form. You must provide accurate information including your name, email address, phone number, service type, property location, and preferred date and time slot.

Confirmation

All bookings are confirmed automatically upon submission. You will receive a booking reference number. Our team will contact you prior to the scheduled session to confirm access arrangements.

Availability

Booking slots can be requested any day of the week. Time slots operate on a first-come, first-served basis, and the same date and time cannot be booked by two clients simultaneously. Our team will confirm your session and any logistics with you directly after you book.

DreamSpace's Right to Reschedule

In exceptional circumstances (equipment failure, team emergency, severe weather, or events beyond our control), DreamSpace reserves the right to reschedule a booking. We will contact you as soon as possible to arrange an alternative date at no additional charge.

Pricing

Pricing is based on your property type and size. Estimated prices are displayed during the booking process and are denominated in Kenyan Shillings (KES). All prices are subject to change, but the price presented at the time of your booking confirmation will be honoured.

Web development services are charged at a flat rate of KES 10,000 regardless of the number of features selected. This fee does not include the cost of purchasing or renewing a domain name, which remains the client's responsibility.

Payment Terms

Payment for all services is handled entirely offline. We accept payment via bank transfer and M-Pesa. Our team will communicate payment details to you directly. Payment is expected within the timeframe agreed upon with our team following service delivery.

Late Payment

DreamSpace reserves the right to withhold delivery of completed virtual tour assets until payment has been received. Repeated non-payment may result in suspension of access to our services.

Hosting & Tour Availability

Hosting is included in your one-time fee. DreamSpace hosts and backs up your delivered virtual tour, which remains live, shareable, and embeddable at no additional cost. There are no recurring, annual, or monthly hosting fees.

We aim to keep delivered tours online for the long term. DreamSpace may make reasonable changes to hosting arrangements over time, and will give reasonable notice before taking any delivered tour permanently offline.

Client Cancellations

You may cancel or request to reschedule a booking by contacting us at hello@dreamspace.africa at least 48 hours before your scheduled session.

• –Cancellations made 48+ hours in advance: full refund of any deposit paid, or booking rescheduled at no charge.
• –Cancellations made less than 48 hours in advance: DreamSpace reserves the right to charge a cancellation fee equivalent to 25% of the agreed service price to cover travel and preparation costs.
• –No-shows (client is not present or property is inaccessible at the scheduled time): the full session fee may be charged.

DreamSpace Cancellations

If DreamSpace cancels a booking for any reason within our control, you will receive a full refund of any amounts paid and be offered priority rescheduling at no additional cost.

For full details, see our Cancellation Policy.

By booking a service, you agree to:

• –Provide accurate and complete information during the booking process, including the correct property address.
• –Ensure that our team has safe, unobstructed access to all areas of the property to be scanned on the scheduled date and time.
• –Obtain all necessary permissions from property owners, landlords, or relevant authorities before booking a scan.
• –Ensure the property is in an appropriate condition for photography and scanning (e.g., reasonably clean and staged).
• –Inform us of any health or safety hazards present at the property prior to the session.
• –Not use our services for any unlawful purpose or in any way that violates these Terms.
• –Not misrepresent your identity or property details.

DreamSpace aims to deliver completed virtual tours within 48 hours of the capture session, subject to scan complexity and processing time. Construction monitoring and large commercial scans may require additional processing time, of which you will be informed.

Delivery is made via your DreamSpace client dashboard, where you will find your tour link, embed code, and QR code. You will be notified when your tour is available.

For web development projects, timelines will be agreed upon in writing at the start of the engagement and are subject to the client's prompt provision of required materials (logos, copy, brand assets).

Virtual Tours

All virtual tours created by DreamSpace are built and hosted in-house on DreamSpace's own platform. Upon full payment, the client is granted a non-exclusive, perpetual licence to use the delivered tour link, embed code, and QR code for their own commercial or personal purposes. Hosting is included at no additional cost (see Section 5 — Hosting & Tour Availability).

DreamSpace retains the right to showcase any completed tours in our portfolio and marketing materials unless the client explicitly requests otherwise in writing at the time of booking.

Web Development

Upon full payment for a web development project, ownership of the website design and content (excluding third-party components, fonts, and libraries) is transferred to the client. DreamSpace retains the right to display the project in our portfolio.

Platform Content

All content on the DreamSpace website, including text, design, graphics, logos, and software, is the exclusive property of DreamSpace and is protected under Kenyan copyright law. You may not reproduce, distribute, or create derivative works without our written permission.

You are responsible for maintaining the confidentiality of your account credentials. You must notify us immediately at hello@dreamspace.africa if you suspect unauthorised access to your account.

You may delete your account at any time through your Account Settings page. Upon deletion, your profile information is removed, but booking records are retained for legal and accounting purposes as described in our Privacy Policy.

To the fullest extent permitted by Kenyan law, DreamSpace shall not be liable for:

• –Any indirect, incidental, special, or consequential damages arising from your use of our services.
• –Loss of data, revenue, profits, or business opportunities.
• –Delays caused by circumstances beyond our reasonable control, including power outages, equipment failure, or natural events.
• –The accuracy of property measurements, dimensions, or spatial representations within virtual tours.
• –Third-party platform or infrastructure outages (including Google Maps or our cloud hosting providers) that affect tour delivery or platform availability.

Our total liability to you in connection with any service shall not exceed the amount you paid for that specific service.

You agree to indemnify, defend, and hold harmless DreamSpace, its team members, and representatives from and against any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising from:

• –Your breach of these Terms.
• –Your violation of any applicable law or regulation.
• –Your infringement of any third-party rights, including property access rights or intellectual property.
• –Any inaccurate information you provide during the booking process.

Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to the collection and use of your information as described in the Privacy Policy.

DreamSpace shall not be in breach of these Terms or liable for delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including acts of God, natural disasters, pandemic, civil unrest, government action, or failure of third-party services.

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of the remaining provisions.

These Terms of Service shall be governed by and construed in accordance with the laws of the Republic of Kenya. Any dispute, controversy, or claim arising out of or in connection with these Terms shall first be attempted to be resolved amicably between the parties through good-faith negotiation.

If the dispute cannot be resolved within 30 days of written notice, it shall be subject to the exclusive jurisdiction of the courts of the Republic of Kenya.

For any questions or concerns regarding these Terms of Service, please contact us: