Cancellation Policy

We understand that plans change. You may cancel or reschedule your booking, subject to the notice periods and conditions set out below. These terms apply to all DreamSpace services — 360° virtual tours, 360° photos, construction monitoring, and web development.

Each scan request or session is treated as a separate booking, and this policy applies to each one individually.

To cancel or request to reschedule, contact us as early as possible — and at least 48 hours before your scheduled session — at hello@dreamspace.africa.

Please include your booking reference number so we can locate your booking quickly. Your cancellation or reschedule request is effective from the time we receive it, not the time it was sent.

The following applies when you cancel a booking:

• –Cancellations made 48+ hours in advance: full refund of any deposit paid, or your booking rescheduled at no charge.
• –Cancellations made less than 48 hours in advance: DreamSpace reserves the right to charge a cancellation fee equivalent to 25% of the agreed service price to cover travel and preparation costs.
• –No-shows (the client is not present, or the property is inaccessible, at the scheduled time): the full session fee may be charged.

You are responsible for ensuring our team has safe, unobstructed access to all areas to be scanned at the scheduled time, and that the property is in an appropriate condition for photography and scanning.

If our team cannot complete the session because access is not provided or the property is not ready, this is treated as a late cancellation or no-show and the fees in Section 3 may apply.

If DreamSpace cancels a booking for any reason within our control, you will receive a full refund of any amounts paid and be offered priority rescheduling at no additional cost.

In exceptional circumstances beyond our control (equipment failure, team emergency, severe weather, or other events beyond our reasonable control), we reserve the right to reschedule your booking. We will contact you as soon as possible to arrange an alternative date at no additional charge.

Reschedule requests made 48 hours or more before your session are accommodated at no charge, subject to availability. Requests made with less than 48 hours' notice are treated in the same way as a late cancellation (see Section 3) and may incur a fee.

Booking slots are available Monday through Saturday. We do not operate on Sundays or Kenyan public holidays, and slots are offered on a first-come, first-served basis.

Payment for all services is handled offline via bank transfer or M-Pesa. Where a refund is due under this policy, it will be processed to your original payment method within a reasonable period after the cancellation is confirmed.

Any cancellation fee that applies under Section 3 will be deducted from amounts paid, or invoiced separately where no payment has yet been made.

Hosting is included in your one-time fee — there are no recurring, annual, or monthly hosting charges. Your delivered tour stays live, shareable, and embeddable at no extra cost.

We aim to keep delivered tours online for the long term and will give reasonable notice before taking any delivered tour permanently offline.

For any questions about this Cancellation Policy, or to cancel or reschedule a booking, please contact us: